RMA service

If you want to recalibrate, upgrade, or if  your DEWESoft device has a failure, you can use this form to open an Return Merchandise Authorization (RMA) service ticket. All fields marked with (*) are required.

If you are a registered user, you can login here and your contact information will be filled automatically.

After submitting the service ticket form, please send the device to the following address:

Dewesoft d.o.o.

Gabrsko 11a
SI-1420 Trbovlje

For any further requests and/or questions please contact us below:

Product information

Select product from the list and enter product serial number test.

Failure information

Please describe your hardware failure clearly, including details about how it occurred, and provide steps informing us how to reproduce this error.

Contact information

Please input details about hot to contact you in case we hane any questions regarding this service ticket.

Shipping information

Please input your shipping address for the service ticket below. We will send all the items to this address when fixed.

Billing information

Please provide us with your billing address. The invoice will be issued (if required) to the address you provide below. If the billing address is different from the shipping address, please check below and enter billing address.